Privacy Policy

1. Information We Collect

We collect information that helps us create your account, accept orders, arrange delivery, process payments, provide support, and keep Supidoo secure.

• Account details: name, mobile number, email address, login details, saved preferences, and account settings. We use your mobile number to verify your identity using one-time passwords (OTP), secure your account, and communicate regarding your orders.
• Delivery details: saved addresses, delivery instructions, pin codes, city, and approximate or precise location when you allow location access.
• Order information: cart items, order history, substitutions, cancellations, refunds, invoices, delivery status, ratings, and feedback.
• Payment information: payment method type, transaction status, payment reference IDs, refunds, wallet or UPI metadata, and billing details. Payment transactions are securely processed by trusted third-party payment providers. Supidoo does not store complete card numbers, UPI PINs, passwords, or banking credentials.
• Support information: messages, call or chat records, issue details, uploaded photos or documents you choose to share, and support resolution history.
• Device and app information: device model, operating system, app version, language, IP address, device identifiers, crash logs, diagnostic data, and usage events.
• Marketing preferences: notification settings, offer interactions, referral information, and communication opt-in or opt-out choices.

2. Permissions Used by the App

Depending on the features you use, the Supidoo app may request permission to access:

• Location: to check service availability, suggest delivery addresses, assign nearby stores or delivery partners, and improve delivery accuracy.
• Camera or photos: only when you choose to upload an image for support, product issues, profile, or verification flows.
• Notifications: to send order updates, delivery alerts, refund updates, support responses, and optional promotional messages.

You can control app permissions from your device settings. Disabling some permissions may limit certain features.

3. How We Use Information

• Create, manage, and secure your Supidoo account.
• Process orders, payments, cancellations, and refunds.
• Pick, pack, dispatch, deliver, and track your orders.
• Communicate order updates, delivery changes, support replies, policy updates, and service messages.
• Personalize product recommendations, saved addresses, offers, and the app experience.
• Detect, prevent, and investigate fraud, abuse, unauthorized access, payment risk, and safety issues.
• Improve Supidoo services, app performance, product selection, logistics, customer support, and business operations.
• Send promotional offers only where permitted by law and your communication preferences.
• Comply with tax, accounting, consumer protection, law enforcement, and other legal obligations.

4. How We Share Information

We do not sell your personal information. We share information only when needed to provide Supidoo, operate our business, or comply with law.

• Stores, sellers, and fulfilment teams: to prepare and fulfil your order.
• Delivery partners: to pick up, deliver, and contact you about your order.
• Payment partners: to process payments, refunds, wallet transactions, fraud checks, and payment disputes.
• Technology and service providers: for cloud hosting, analytics, customer support tools, notifications, security, diagnostics, and communication services.
• Professional advisors and authorities: when needed for audits, legal advice, regulatory compliance, legal claims, law enforcement requests, or to protect rights and safety.
• Business transfers: if Supidoo is involved in a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate safeguards.

5. Data Collection Summary

To support Google Play Data Safety disclosures, Supidoo may collect the following data categories depending on the features you use:

• Personal information, including name, phone number, email, and address.
• Location information, including approximate location and precise delivery location when permission is granted.
• Financial and transaction information, including payment method type, purchase history, refund status, and transaction references.
• App activity, including searches, cart activity, orders, product interactions, support activity, and in-app events.
• App information and performance data, including crash logs, diagnostics, and app performance events.
• Device or other identifiers used for security, analytics, fraud prevention, notifications, and service reliability.

Some data is shared with service providers and partners to operate the app, process payments, fulfil delivery, prevent fraud, send notifications, provide support, and improve service quality.

6. Cookies, Analytics, and Similar Technologies

We may use cookies on our website and similar technologies, such as SDKs, local storage, pixels, and device identifiers, within our mobile application to keep you signed in, remember preferences, measure traffic, understand feature usage, diagnose technical issues, prevent abuse, and improve Supidoo. You can control browser cookies through your browser settings. App analytics and diagnostic controls may be available through your device settings or in-app settings.

7. Data Security

We use reasonable technical and organizational safeguards to protect personal information, including encryption in transit, access controls, monitoring, secure development practices, and limited access based on business need. No online service can be guaranteed to be completely secure, but we work to protect your information and respond to security issues responsibly.

8. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Account information is generally kept while your account is active.
• Order, invoice, tax, payment, refund, and dispute records may be retained for legal, accounting, tax, fraud prevention, and consumer protection reasons.
• Support records may be retained to resolve issues, improve service quality, and maintain an audit trail.
• Diagnostic and analytics data may be retained in aggregated or de-identified form after it is no longer linked to your account.

9. Your Choices and Rights

Subject to applicable law, you may request to access, correct, update, export, or delete your personal information. You may also withdraw consent where processing is based on consent, or opt out of promotional communications.

• You can update certain account details, addresses, and preferences in the app.
• You can unsubscribe from marketing messages using available opt-out options or app settings.
• You can request account deletion by contacting app.supidoo@gmail.com. Users may also request account deletion from within the Supidoo mobile application when this feature is available. We may retain limited records where required for legal, tax, accounting, fraud prevention, dispute resolution, or safety reasons.

10. Children's Privacy

Supidoo is intended for users who can legally place orders and make purchases. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Supidoo, please contact us so we can take appropriate action.

11. International Transfers

Supidoo and its service providers may process information in India and other countries where our infrastructure, support teams, or service providers operate. When information is transferred or processed outside your region, we use appropriate safeguards as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as posting the updated policy on our website or app and updating the "Last updated" date. Your continued use of Supidoo after an update means you accept the revised policy, where permitted by law.

13. Contact Us

For privacy questions, data requests, account deletion requests, or complaints, contact:

• Supidoo
• Email: app.supidoo@gmail.com
• Support: support.supidoo@gmail.com
• Phone: +91 80 4090 9090
• Address: Supidoo, Rustampur, Gorakhpur 273001, Uttar Pradesh, India